1. Payment Policy:

  1. ​Only accept PayPal (PayPal only).
  2. We use Shopify SSL security and PayPal payment to ensure your credit card information is 100% secured with safety guaranteed Ordering. Your personal details will not be shared, sold or rented to any third party.

 

2. Shipping Policy:

  1. All orders accept the free shipping Over 69USD Worldwhile.
  2. All orders will be processed within 48 hours after your order has been placed.
  3. Shipping delivery may take up to 7-30 business days which depends on the delivery method and its final destination.

  4. Once your package has been sent out from our warehouse in China, please allow extra time for your order delivery to be processed during holidays and sale seasons. We will also send a confirmation email with the tracking information.

  5. We offer two options for shipping:

    CN E-Packet HK DHL Express
    Delivery Time 10-20 Business Days 3-7 Business Days
  6. Please contact us immediately if you need to change or withdraw your order. Please note that any orders that have already been shipped can't be revoked. Email: sales@ecoao.com

  7. You can log in to your account to check the status of the order.

 

3. Return Policy:

1 Returns time:

Our return policy is valid for 60 days. If you have been through 60 days after purchase, unfortunately, we are unable to provide you with a refund or exchange service. Please contact us for refunds or any concerned inquiry. We will respond you within 2 working days. Please do not send your purchase back to the manufacturer directly. 

 

2 The refund address as follow:

Location: No 31 An'sheng Rd. Ma'an mountain community. Shajing Street. Bao'an district. Shenzhen, China.
Phone: +86 755 27307260     Email:  sales@ecoao.com

 

3 Refunds (if applicable):

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection regarding your refund.
If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or through the original method of payment, within a certain amount of required days.
Customers will be responsible for return shipping. Shipping costs are non-refundable. Returns are processed in store credit ONLY, no refunds.

 

4 Missing refunds (if applicable)

If you haven’t received a refund yet, please check your PayPal account again. Please contact your credit card issued institution or PayPal company, as it may take some time before your refund is officially approved.
If you’ve done all of this and you still have not received your refund yet, please contact us for further assistance.

 

5 Exchanges (if applicable)

We only accept the replacement for the item which is defective or damaged. If you need to exchange it for the same item, please contact us by email for detailed operational procedures.

 

Note: All sale & return issues are Only the responsibility of the following email address. Sending to another mailbox will not reply to your message.

Email:sales@ecoao.com

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